TERMS & CONDITIONS

Last updated: 7 October 2026

These Terms & Conditions apply when you use the CannonBalm website or purchase directly from CannonBalm Australia.

By using the website or placing an order, you agree to these Terms & Conditions together with the policies linked from this site.

CannonBalm Australia operates this website and online store.

For customer support, contact support@cannonbalm.com.au.

You may use this website for lawful personal or business purposes.

You must not interfere with the operation or security of the website, attempt unauthorised access, misuse website content or use the website in a way that breaches applicable law.

We take reasonable care to keep product information, pricing, imagery and availability accurate.

Packaging, product presentation and available sizes may change from time to time.

Where information on this website discusses ingredients, formulation, research or wellbeing, it is provided for general information. Follow product directions and seek appropriate professional advice where needed.

Retail prices are displayed in Australian dollars unless stated otherwise.

Prices, promotions and product availability may change.

Payment must be made using a payment method offered at checkout.

An order is not finally accepted until CannonBalm accepts and processes it.

We may contact you if there is a problem with an order, including an obvious pricing error, unavailable stock, suspected fraud or an issue that prevents fulfilment.

Where an order cannot be fulfilled, we will provide the appropriate refund or other remedy.

Shipping is governed by our Shipping Policy.

Returns and refunds are governed by our Returns & Refunds Policy and, where applicable, our 60-Day Money-Back Guarantee.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where you choose a subscription purchase option, recurring billing and subscription management are governed by our Subscription Policy and the subscription details shown at the time of purchase.

Approved wholesale customers purchase under CannonBalm’s separate wholesale terms in addition to any terms that cannot lawfully be excluded.

Retail promotions, retail free-shipping thresholds and consumer offers do not automatically apply to wholesale orders unless expressly stated.

The CannonBalm name, branding, website design, text, graphics, product imagery and other original site content are owned by CannonBalm or used with permission.

You may not reproduce or commercially exploit CannonBalm content without permission except where permitted by law.

If you submit a review, testimonial, image or other content for publication, you confirm that you have the right to submit it and that it is accurate to the best of your knowledge.

Where you give us permission to publish that content, we may display it in connection with CannonBalm marketing and customer communications, subject to applicable law and platform rules.

The website may use or link to services operated by third parties, including Shopify, payment providers, review platforms and social networks.

Those services may have their own terms and privacy policies.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

To the maximum extent permitted by law, CannonBalm is not responsible for indirect or consequential loss that was not reasonably foreseeable or for loss caused by circumstances outside CannonBalm’s reasonable control.

We may update these Terms & Conditions from time to time.

The version published on the website at the time you use the website or place an order will apply, subject to any rights that cannot lawfully be excluded.

Questions about these Terms & Conditions can be sent to support@cannonbalm.com.au.